Supervision & Backup

supervision

Ensuring Quality with Supervision & Backup

Colonial Security Supervisors monitor the performance of officers on duty, and are directly responsible for maintaining our company’s superior quality standards through bi-weekly inspections and rigorous protocols. They visit every assignment during irregular intervals (day and night), assuring uninterrupted officer protection. For the convenience of our clients, Colonial Security Supervisors are available 24 hours a day, 7 days a week through our 24-hour dispatch system.

Supervisor responsibilities include:

  • Overseeing guard work
  • Ensuring guard compliance with firm policies and procedures
  • Defining and implementing process changes to increase client satisfaction
  • Communicating directly with property managers regarding special concerns and requests
  • Completing weekly inspection forms and submitting them to property managers for approval
  • Meeting with clients daily, as needed

Regional Manager responsibilities include:

  • Meeting with clients on weekly, monthly or requested basis
  • Reviewing weekly inspection forms and Supervisor reports

For the benefit of our clients, Colonial Security’s Regional Manager is in direct communication with Supervisors, and accounts are reviewed and scrutinized by our entire management team to assure the highest level of consistent service.

Finally, clients always experience uninterrupted service when they partner with Colonial Security. Should the need arise, Colonial Security has trained, backup security officers ready to respond to emergency staffing needs, vacation, or sick-time replacement.