Customer Satisfaction

Customer Satisfaction

Testimonials

Colonial Security ensures client satisfaction by communicating effectively and responding promptly. We understand that each client is different, and we work within our clients’ methodologies to put them at ease. To learn more about what distinguishes Colonial Security from our competitors, browse our testimonials and words of thanks.

 

“Since January 1, 2006, Colonial Security Services has been a permanent fixture within our company. Colonial Security Services currently staffs 12 of our company’s high-rise residential and commercial buildings in Philadelphia, PA. I appreciate the way Colonial Security strives to make their clients a number-one priority. Colonial Security Services will respond immediately to any problem or request quickly and professionally. The general manager has always been a true professional, and has always gone above and beyond to address any questions or concerns that arise. Our management team works hand-in-hand with Colonial Security to assure that there will always be quality production from the security guard staff.

The team at Colonial Security Services is flexible in responding to both our daily needs and special emergency requests. The training and communication protocols of Colonial Security allow for timely training of front desk personnel when our corporate procedures are updated, and our teams work very well together to ensure smooth transitions during staffing or procedural changes.

It has been an absolute pleasure doing business with Colonial Security Services. We look forward to a continued partnership with the company.”

 

“We have used Colonial Security Services as our Manned Security Services provider since 2006. As one of the larger Pharmaceutical Companys in Northern New Jersey, Colonial has provided a very high level of service, both for day-to-day and special requirements.They are a professional organization that provides one of the highest levels of customer service I’ve seen in today’s industry.

Based upon the level of service provided by Colonial Security Services, our security program is well respected throughout our organization. They are an integral part our Facility Services Team, and offer services beyond that of normal security in such areas as shipping, receiving and receptionist.

The best thing that I can say about the Colonial organization is that they are there when you need them, no matter how short the notice or how difficult the task. If you are looking for a professional firm that knows what they are doing and doesn’t just tell you what you want to hear, I would strongly recommend Colonial Security Services.”

 

“We want you to know that we are very pleased with the quality of service that your company provides our Chemical Facility here in Delaware. We sincerely appreciate your responsiveness and the way you conduct business. We look forward to doing business with you for years to come.”

 

“Colonial Security Services, Inc. has provided uniformed security guard services to our condominium complex for the last 11 years. During their tenure here, I have found Colonial to be a very reliable and dependable company. Colonial has routinely provided us with well-trained security officers who, on a daily basis, handle their duties here with a great deal of efficiency and commitment to their task. I feel the senior management of Colonial has shown a sincere commitment to providing their clients with the best security services they can offer, while maintaining contract rates that are extremely competitive with the rest of the industry. I have also found Colonial to be sensitive to any concerns or issues I have brought to them, finding that these matters have always been addressed in prompt, professional manner.

I feel that the operations department of Colonial has, on numerous occasions, shown their commitment to providing clients with reliable and dependable service, as well. As a major Transportation Distribution Center in Southern New Jersey, there has never been an instance when Colonial has had difficulty providing guard service to our since the beginning of our contract. I would highly recommend Colonial Security to any company who is seeking a professional and well- managed security company.

I am confident that anyone doing business with Colonial Security will find this to be a positive experience, and will find them to be a true asset.”